This Website offers for sale certain products (“Products”). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement. All orders are subject to availability, subject to harvest and shipping weather, and confirmation of the order price.  Dispatch times may vary according to availability and subject to any delays resulting from shipping delays or force majeure for which we will not be responsible.

Unless you notify Tampa Bay Saltwater of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails.

Tampa Bay Saltwater has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell, or redistribute any Product distributed by Tampa Bay Saltwater. 

To contract with tbsaltwater.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.  Tbsaltwater.com retains the right to refuse any request made by you.  If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with.  When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.  All prices advertised are subject to changes.

Delivery costs will be charged in addition to Products.  These such additional charges are clearly displayed where applicable and include in the ‘Total Cost’.  Air cargo costs are the sole responsibility of the customer.

Our guarantee policy: All rock and sand is packed fresh and alive, if an order is dead on arrival and the customer has provided proper photo documentation upon arrival in the shipping box and in a functioning aquarium within 4 hours of delivery, we offer credit towards another order.   This time limit is set in place due to the chances of customer mishandling. 

There is no store credit or refund if the Product has been mistreated by curing, dipping, drying or other forms of neglect.  Our products must have life support upon unboxing. We are not responsible for improper use of Products by the customer and outcomes thereof.

We do not issue refunds for fulfilled orders, and we do not cover shipping expenses under any circumstance.

In the event UPS or air cargo delays delivery for weather or mechanical reasons no credit or refund for shipping will be issued.  There is no refund or credit for shipping expenses. All product credits are issued via store certificates only, no refunds.  Tampa Bay Saltwater is not responsible for shipping carrier neglect.  Air cargo usage is between the customer and the airline.  Air cargo payment, tracking and pick up is the sole responsibility of customer.  DOA caused by airline neglect requires the customer filing a claim with the airline directly.  Orders abandoned at air cargo offices will not be refunded under any circumstance.

If you place an order and decide to cancel it, we will refund the total amount less PayPal service fees. 

Customer agrees to not “charge back” with their credit card company under any circumstances, we will work with you to find a solution.  Chargebacks or reversals will require the product be returned to us at your expense, no exceptions.  Tampa Bay Saltwater may prosecute for fraud or illegal activity when “charging back” or “reversing” funds.  We are more than happy to work through situations to find an agreeable solution.