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Shipping
How It Works
Most orders ship a few days after harvest. That’s fast & fresh!
Secure your order via PayPal or Venmo. Confirm your aquarium is functioning and it is ready to provide life support. Good communication is vital for both of us. We prefer email because it provides a detailed record so we’re on the same page before the anchor drops.
Payment
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Moving submerged Live Rock
is a task we take seriously.
Now flying rock to 130 airports and counting!
Sharks, nor the wee Hours…
It all starts with proper packing and packaging.
The same great care we put into harvesting goes into packing each order. We source quality insulated shipping boxes, use custom manufactured leak resistant bags, top off with pure oxygen and a popping good surprise too.
That’s not all there is to thoughtful handling, in many cases, your order is packaged the SAME day you receive it!
Yepper, sharks nor the wee hours will deter us from doing our best to provide customers with fresh live rock!
WHY Do WE SHIP LIVE ROCK IN WATER?
Since 1990, Tampa Bay Saltwater has shipped live rock submerged to provide truly alive live rock. While other shippers were killing ocean live rock in newspaper, TBS was preserving beneficial and delicate life forms.
UPS for smalls... Rock'n Brown Trucks!
UPS Treasure Chests hold small amounts that ship Next Day Air Saver to your door. Flat rate shipping costs $75 or $58 depending on box size. *We highly recommend shipping via air cargo for cost savings and less transit time.
Air Cargo is how we roll… Rock’n the Skies!
Air Cargo is the fastest, safest and least expensive way to move fresh harvested Live Rock. We fly product to 125 airports across the lower 48 states. Rates average $1.25 to $1.35 per pound of shippable weight (product & natural saltwater). $80 is the minim rate. Email us for a quote.
Howdy neighbor... Rock'n Local Pickups.
Live next door? Snowbird or vacationer headed north? Select local pickup when ordering and get 5% off.
"Real Live Rock ships underwater!"
You read how folks get their live rock delivered via ground service wrapped in wet newspapers. They experience dead and stressed live rock…and curing…and other nuisance issues. This defeats the whole purpose of growing and shipping the highest quality live rock on the planet! This is REAL live rock that arrives alive.
Add it directly to your tank with no issues: no curing, no fuss and no muss.” -Richard Londeree 6/15
Our Trusted Shipping Partners
We Ship to ALL lower 48 in the United States.
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We go to great effort to ensure our products are fresh and in good health when shipped.
If your order was excessively delayed during shipment or the box is leaking, let us know, and don’t fret. Live Rock is just fine 99% of the time. Take a photo of the rock inside the shipping box. Place the live rock into the aquarium and take another photo. In the very rare event of a DOA, our policy is to issue store credit, this does not include UPS or Air Cargo shipping costs. We do not issue refunds for DOA. We do not reimburse cargo or UPS fees under any circumstances. You must notify us via email containing photos of DOA within 4 hours of delivery.
If you place an order and cancel it, we will refund the total less PayPal service fees.
We are not responsible for orders neglected at your doorstep or left at air cargo. There are no refunds for orders abandoned at cargo hubs. Once the order leaves TPA, it is your responsibility. Air fare for abandoned orders is your responsibility.
We are not responsible for errors in acclimation or general care such as water flow, chemistry or temperature. We are not responsible for your actions such as curing TBS rock (that doesn’t need curing) or dipping TBS rock (in chemicals, high salinity, fresh water). We are not responsible if you have a non-functioning life support system upon arrival of TBS products. We do our best to inform customers the correct usage for ocean sand and rock. We are not responsible for your purchase decisions or actions after receipt of our products.
Charge backs for the entire shipment including shipping are illegal and will be prosecuted for fraud. DOA credit will depend on pictures of the expired product upon arrival in the box and pictures in your functioning aquarium. We will require rock be sent back to us.
If you have any questions or problems, please contact us at liverock@tbsaltwater.com. We will respond within 24-48 hours. Please ask if you are unsure, we are here to help!
NO SHIPPING: the week prior and following Christmas and Easter, the week of Memorial, July 4th, Labor Day, Halloween, Thanksgiving and Valentines.
AIRPORTS WE ROCK.
- Alabama, Arizona, Arkansas – BHM, XNA, LIT, PHX
- California – FAT, SFO, SAN, SJC, BUR, LAX, OAK, SMF, ONT, SNA
- Colorado, Connecticut – DEN, BDL
- Florida – FLL, MCO, PNS, MIA, GNV, ECP, JAX, SRQ, VPS, TLH, PBI
- Georgia – ATL, VLD, SAV, ABY, AGS
- Illinois, Indiana, Idaho, Iowa – ORD, MDW, IND, EVV, BOI, IDA, CID, DSM
- Kansas, Kentucky – ICT, CVG, SDF
- Louisiana – MSY
- Maine, Maryland, Massachusetts – BGR, PWM, BWI, BOS
- Michigan – DTW, TVC, LAN, GRR
- Minnesota, Mississippi, Missouri – MSP, RST, JAN, STL, MCI, GPT
- Montana – GTF, BIL, HLN, FCA, MSO
- Nebraska, Nevada, New Hampshire, New Jersey, New Mexico – OMA, LAS, RNO, MHT, EWR, ABQ
- New York – BUF, ROC, LGA, ALB, JFK, ISP
- North Carolina, North Dakota – RDU, ILM, CLT, GSO, MHT, OAJ, FAR, MOT
- Ohio, Oklahoma, Oregon – CLE, CMH, CVG, DAY, TUL, OKC, PDX, RDM
- Pennsylvania – MDT, PIT, PHL, ABE
- Rhode Island – PVD
- South Carolina, South Dakota – MYR, GSP, CHS, CAE, FSD, RAP
- Tennessee – MEM, TYS, BNA, TRI, CHA,
- Texas – HRL, IAH, DAL, LBB, HOU, CRP, DFW, SAT, ELP, AUS, MAF
- Utah – SLC
- Vermont, Virginia, West Virginia – BTV, ORF, RIC, ROA, CRW
- Washington, Washington D.C. – DCA, GEG, IAD, SEA, PSC
- Wisconsin – MSN, MKE
Tampa Bay Saltwater is a proud member of the reefkeeping community. We strive to educate and collaborate with like minded businesses to make a difference environmentally and socially. Let’s do something great.
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