Most orders ship a few days after harvest.
And arrive a week or two after placing an order.
That’s fast & fresh!
It all starts with a great product, TBS Live Rock. We go to great lengths to provide you with the freshest products. Very alive from the ocean floor to your door. Peruse the website and place an order. We will personally reach out to you within 48 hours.
Secure your order via PayPal or Venmo. Confirm your aquarium is functioning and it is ready to provide life support. Good communication is vital for both of us. We prefer email because it provides a detailed record so we’re on the same page before the anchor drops.
After your order is received, we will reach out with a detailed questionnaire to learn about your tank and schedule the date. Air cargo orders are ready for pickup on Mondays, UPS orders arrive to your door on Tuesdays and Saturday tends to be best for local pick up.
Tracking information is sent via email AFTER boxes have been checked in at Tampa International Airport or Treasure Chests personally delivered to the Tampa UPS Hub. It is your responsibility to pick up boxes from the airport and to be home for UPS delivery.
WooHoo, it is the BIG day! Are you ready to get your hands wet? Is your aquarium prepared to sustain life? Put on some gloves and crack open the box. Smell fresh ocean harvested products handled and packaged with great care. It is an honor to provide natural products sustainably harvested to benefit the health of your marine system.
Moving submerged Live Rock
is a task we take seriously.
Now flying rock to 120 airports and counting!
Sharks, nor the wee Hours…
It all starts with proper packing and packaging.
The same great care we put into harvesting goes into packing each order. We source quality insulated shipping boxes, use custom manufactured leak resistant bags, include necessary instructions, top off with pure oxygen and a popping good surprise too.
That’s not all there is to thoughtful handling, in most cases, your order is packaged the SAME day you receive it!
Yepper, sharks nor the wee hours will deter us from doing our best to provide customers with fresh live rock!
UPS for smalls... Rock'n Brown Trucks!
UPS Treasure Chests hold small amounts that ship Next Day Air Saver to your door.
Products in this category are predetermined to fit in flat rate boxes.
UPS flat rate shipping costs $75 or $58 depending on box size.
*We highly recommend shipping via air cargo for cost savings and less transit time.*
On UPS day, after your Treasure Chest has been delivered to the local hub, you will receive tracking information.
Air Cargo is how we ROLL… Rock’ n the Skies!
Air Cargo is the fastest, safest and least expensive way to move fresh harvested Live Rock.
Tampa Bay Saltwater was the first company to ship live rock submerged and we continue this today. It adds a bit more weight, but the benefits are worth it! Our rock hosts a plethora of diverse microorganisms of extreme importance for your system.
We fly product to 110 airports across the lower 48 states. Rates average $1.25 to $1.35 per pound of shippable weight. Shippable weight is product AND natural saltwater.
Email us for a quote.
After your boxes have been checked in at Tampa International Airport, you will receive tracking information. From here, you can follow the shipment to your nearest major airport for pick up.
“This is real live rock shipped underwater!
You read how folks get their live rock delivered via ground service wrapped in wet newspapers. They experience dead and stressed live rock….and curing….and other nuisance issues…. that defeats the whole purpose of growing and shipping the highest quality live rock on the planet! This is real live rock that arrives alive and happily shipped underwater.
Add it directly to your tank with no issues, every time: no curing, no fuss and no muss.”
-Richard Londeree 6/15
Do you offer pick up?
Yes, we sure do! Select “local pickup” when ordering and save 5% off applied in the cart.
Is there a guarantee?
We go to great effort to ensure our products are fresh and in good health when shipped.
If your order was excessively delayed during shipment or you have an excessively leaking box, let us know, and don’t fret, live rock is very hardy. Live Rock and Sand is just fine 99% of the time. Take a photo of the rock inside the shipping box. Place the live rock into the aquarium and take another photo. In the very rare event of a DOA, our policy is to issue store credit, this does not include UPS or Air Cargo shipping costs. We do not issue refunds for DOA. We do not reimburse cargo or UPS fees under any circumstances. You must notify us via email containing photos of DOA within 4 hours of delivery.
If you place an order and cancel it, we will refund the total less PayPal service fees.
We are not responsible for orders neglected at your doorstep or left at air cargo. There are no refunds for orders abandoned at cargo hubs. Once the order leaves TPA, it is your responsibility.
We are not responsible for errors in acclimation or general care such as water flow, chemistry or temperature. We are not responsible for your actions such as curing TBS rock (that doesn’t need curing) or dipping TBS rock (in chemicals, high salinity, fresh water). We are not responsible if you have a non-functioning life support system upon arrival of TBS products. We do our best to inform customers the correct usage for ocean sand and rock. We are not responsible for your purchase decisions or actions after receipt of our products.
Charge backs for the entire shipment including shipping are illegal and will be prosecuted for fraud. DOA credit will depend on pictures of the expired product upon arrival in the box and pictures in your functioning aquarium. We will require rock be sent back to us.
If you have any questions or problems, please contact us at firstname.lastname@example.org. We will respond within 24-48 hours. Please ask if you are unsure, we are here to help!
NO SHIPPING: the week prior and following Christmas and Easter, the week of Memorial, July 4th, Labor Day, Halloween, Thanksgiving and Valentines.
WHY Do WE SHIP LIVE ROCK IN WATER?
Since 1990, Tampa Bay Saltwater has shipped live rock submerged to provide truly alive live rock. While other shippers were killing ocean live rock in newspaper, TBS was preserving beneficial and delicate life forms.
We Ship to ALL lower 48 in the United States.
This is one address
This is 2nd Address
This is 3rd Address
This is 4th address
This is 5th address
This is 6th address
This is 7th address
This is 8th address
This is 9th address
This is 10th address
This is 11th address
This is 12th address
This is 13th address
This is 14th address
This is 15th address
This is 15th address
This is 17th address
This is 18th address
This is 19th address
AIRPORTS WE ROCK.
- Alabama, Arizona, Arkansas -BHM, XNA, LIT, PHX
- California, Colorado, Connecticut -FAT, SFO, SAN, SJC, BUR, LAX, OAK, SMF, ONT, SNA, DEN, BDL
- Florida -FLL, MCO, PNS, MIA, GNV, ECP, JAX, SRQ, VPS, TLH, PBI
- Georgia -ATL, VLD, SAV, ABY
- Illinois, Indiana, Idaho, Iowa -ORD, MDW, IND, EVV, BOI, CID
- Kansas, Kentucky – ICT, CVG, SDF
- Louisiana -MSY
- Maine, Maryland, Massachusetts -BGR, PWM, BWI, BOS
- Michigan, Minnesota, Mississippi, Missouri -DTW, TVC, GRR, MSP, RST, JAN, STL, MCI,
- Montana -GTF, BIL, HLN, FCA, MSO
- Nebraska, Nevada, New Hampshire, New Jersey, New Mexico -OMA, LAS, RNO, MHT, EWR, ABQ
- New York -BUF, ROC, LGA, ALB, JFK, ISP
- North Carolina, North Dakota -RDU, ILM, CLT, OAJ, FAR, MOT
- Ohio, Oklahoma, Oregon -CLE, CMH, CVG, DAY, TUL, OKC, PDX, RDM
- Pennsylvania -MDT, PIT, PHL
- South Carolina, South Dakota -MYR, GSP, CHS, CAE, FSD, RAP
- Tennessee, Texas -MEM, TYS, BNA, TRI, HRL, IAH, DAL, LBB, HOU, CRP, DFW, SAT, ELP, AUS
- Utah – SLC
- Virginia & West Virginia -ORF, RIC, ROA, CRW
- Washington, Washington D.C., Wisconsin -SEA, GEG, DCA, IAD, MSN, MKE